Support
Support
🛟 CANNON RALLY
Talk to Control
Questions, payment issues, account requests, or anything that went wrong on a Run — email us and we’ll get back to you as soon as we can.
Mid-Run? Message Control in the app
Crews can message Control straight from the dashboard chat, and a Spotter is at every Stage. During a live Run that’s the fastest route to help.
Include these so we can help faster
- Your Run name and date, plus your Crew name or bib number
- The email address you signed up with
- For a payment: which fee (Crew entry, individual or platform fee) and the amount
- For an app problem: your iPhone model and what you were doing when it happened
Quick answers
I can’t register or join my Crew
A Crew is 2 to 4 Runners and the captain registers it. To join, you need the Crew’s 6-character join code from the captain. Sign-ups only open while the Run is open — if the Run shows a countdown, the form unlocks when it reaches zero. Still stuck? Ask the captain, or email us with the Run name.
Rally Rules →I don’t have the Launch Code for a Stage
Scan the tag or poster at the Stage and the Launch Code appears on your phone automatically. If there’s nothing to scan at the Stage, ask the Spotter on site or message Control and we’ll get it to you.
The app says I’m not at the Stage
Some Stages are geofenced — the check-in only unlocks when you’re standing within the Stage’s radius. Check that location is allowed for the app, then get closer to the exact spot; GPS drifts between tall buildings. If you’re in the right place and it still won’t unlock, tell the Spotter or message Control.
Fees, payments and refunds
Entry fees, individual fees and the platform fee are collected securely by Square — we never see or store your card details. Refunds are at Control’s discretion, so email us with the Run name, your Crew or bib number, and the fee you paid.
Entry fee terms →How do I delete my account?
Sign in, open the profile section of your dashboard and use Delete Account. Accounts and their data aren’t removed automatically when a Run ends — you can read exactly how we handle your information in the Privacy Policy.
Privacy Policy →Something went wrong, or a Crew broke the Rules
Email us with the Run, the Crew and what happened. Control can review Stage completions, apply penalties and adjust results — the sooner we hear, the better.
Rally Rules →I need help right now, mid-Run
Find the Spotter at your Stage, or message Control in the app — during a live Run that’s the fastest way to reach us. Email is best for anything that can wait until after the Run.
Accessibility, injury or medical
Rally activities involve physical movement through public spaces and you take part at your own risk. If you need an adjustment at a Stage, email us before the Run so Control can plan for it.
Terms of Service →Publishing a Run, sponsoring or press
Want to publish your own Run, sponsor an event, or feature Cannon Rally? Request Creator access in the app, or email us and tell us what you have in mind.